Help
Blueprint Builds support
Last updated 23 September 2026
Blueprint Builds is an invitation-only construction delivery app for authorised project teams and clients. If you need help signing in, want to report a problem, or want your account or data removed, Blueprint Builds Support is easy to reach.
Email: support@blueprintbuilds.app
Signing in
Access is invitation-only: an administrator adds your work email to the staff or client list before your account is created. If your sign-in fails, check you are using the invited email address, then contact us and we'll reset or re-issue access.
Understanding the project record
Blueprint keeps the current drawing, site evidence, client decisions, recorded milestones and confirmed build-team history with their project. Your existing CAD or engineering software remains the place to create the design.
Plans and site evidence
Use the issued drawing and check its revision before marking up a detail. Capture a photo, voice note or site diary against the authorised project. Prepare offline plans before leaving signal, and check the device save status before closing unsaved work.
Offline work and recovery
Previously downloaded authorised project views can stay available during a bounded offline period. Pending Capture records remain tied to the signed-in account and workspace, retry after reconnecting, and stay visible for recovery instead of being silently deleted. A first-time offline view still needs an earlier online download.
Thread and Replay for build teams
Authorised build-team accounts can connect confirmed source records in a Thread and use Replay to reconstruct what changed, why and what proves it. Suggested or extracted relationships do not become confirmed project truth until a person confirms them. Internal Thread/Replay is not exposed in Client View Preview.
Progress and client decisions
Progress follows the milestones entered by the build team. Decisions state the proposed change and its cost or time impact. The client sees the information and decisions intended for them; staff tools and internal workspace controls remain restricted.
Handover and Build Story
Photos, milestones and decisions provide the source records for handover. A Build Story stays private until sharing is deliberately enabled. A polished story does not replace the underlying project evidence, and a workspace link does not grant access by itself.
Notifications
The app asks permission to send push notifications about project decisions that involve you. Declining leaves the app fully functional — you can change this at any time in your device's notification settings.
Delete your account
In the signed-in app, open Account / More → Support & legal → Request account deletion. Confirming there securely records a permanent deletion request without requiring an email or phone call. Requests are completed within 30 days and completion is confirmed to the registered email. Project evidence that must remain part of the construction record may be retained independently of the active account, as described in the Privacy Policy. If you cannot sign in, contact support so we can restore access to the in-app process.
Reporting a problem
Email a short description of what you were doing, what you expected, and what happened instead. A screenshot helps us investigate the issue and reply through the support inbox.